How to Return an Order – Amaq Swimwear

1. How to Initiate a Return

• 1. Navigate to account.amaq.com and login
• 2. Go to orders
• 3.Choose the order
• 4.Click return request button
• 5.Choose the item you want to return, choose a return reason
• 6.If you want to exchange with another item please mention that in the notes.
• 7. Upon requesting the return, you will receive a confirmation email verifying that your return has been approved. This email will also provide details on how to ship the items back to us.

2. Eligibility for Returns

• Items can be returned within the specified return period from the date of receipt.
• All returned items must be in their original, resalable condition.
• Tags and original packaging must be intact, where applicable.
• Clothing must be unworn and unwashed.
• Free gifts and promotional items are not eligible for return.

3. Return Processing Time

• Once we receive your returned items, they will be inspected.
• You will receive an email notification confirming whether your return has been approved or rejected.
• If approved, refunds will be issued to your original payment method within 5-7 business days.

4. Return Costs

• There are no additional fees for processing a return.
• Customers are responsible for the shipping costs associated with returning items. Using a tracked shipping service is highly recommended.
• Please note that original shipping costs are non-refundable.

For any further questions, please contact us at hello@amaq.com.

Last updated: January 21, 2025